Refunds & Returns Policy

Last updated: July 2026

Order Cancellations

Orders may be cancelled for a full refund if cancelled before preparation has begun. Once your order has been prepared or is already out for delivery, it is no longer eligible for cancellation or refund. To cancel an order, please call us immediately at (212) 787-3153.

Incorrect or Missing Items

If your order is incorrect, missing items, or does not meet our quality standards, please contact us within 24 hours of receiving your order. We will gladly issue a refund, credit, or replacement for the affected items. Please have your order number ready when you call.

Food Quality Concerns

We stand behind the quality of our food. If you are unsatisfied with any item in your order, please contact us within 24 hours. We may request a photo or additional details to help us address the issue and prevent it from happening again. Refunds for quality concerns are issued at our discretion and may be provided as a refund to your original payment method or as store credit.

Refund Processing

Approved refunds are processed back to the original payment method within 3–5 business days. Store credits are issued immediately and can be used on your next order. Cash refunds are available for in-person orders paid with cash.

Catering Orders

Catering deposits are non-refundable within 48 hours of the scheduled event date. Cancellations made more than 48 hours in advance will receive a full refund of any deposit paid. If a catering order is incorrect or incomplete, please contact us within 24 hours and we will make arrangements to correct the issue.

Non-Refundable Items

Gift cards and promotional vouchers are non-refundable. Orders placed using a discount code or promotional offer are eligible for refunds only on the amount actually paid (not the full retail value).

How to Request a Refund

To request a refund, please contact us at (212) 787-3153 or visit us in person at 528 Columbus Avenue. Please provide your order number, the date of your order, and a brief description of the issue. A manager will review your request and respond within 1–2 business days.

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